Client Operating Procedures
Credit Pro Max process deals with four essential bureaus, Experian, Trans Union,
Equifax, and LEXIS-NEXIS. Our relationships with these bureaus helps Credit Pro
Max navigate the complex process more efficiently and in a timely manner.
Process Outline
**Initial Contact**: CPM reaches out to the credit bureaus (Experian,
TransUnion, Equifax) and Lexis Nexis to establish communication lines.
**Client Credit Report Acquisition**: CPM clients establish an ro a
eport account to access credit reports from all three bureaus.
**Client Consultation**: CPM will schedule and conduct a detailed call with
the client to discuss their credit report and identify areas of dispute.
**Invoice Issuance**: CPM will then send an invoice to the client for the
services to initiate the dispute process. Once accepted client will receive a GDPR
CPM portal account to securely communicate and distribute all files in a secure
environment. All clients are provided mandatory federal and local documentation
regarding Croa protections and laws. This document is also wet inked and signed
by the client, ensuring that Credit Pro Max and the dealership are protected.
**Document Collection**: CPM will now begin collecting all necessary
documents from the client to support the dispute claims.
**Credit Freeze Instruction**: CPM will advise the client on how to place a
credit freeze with the bureaus if necessary.
**Dispute Filing**: In this stage CPM will start the formal dispute process with
each credit bureau and Lexis Nexis by submitting the collected documents and
claims. lon it a lient sine an atteste trtl ispte oent
8. **Dispute Completion**: Once the dispute is filed, confirm completion with
the client.
9. **Results Monitoring**: CPM will wait for the credit bureaus to process the
dispute and monitor for the results to return from perian TransUnion and
Equifax. ( With the new “Pro Max Monitor” partners will get notified when client
reaches the required threshold to advance in the purchase environment. e
system will also allow the partner to initiate the process by aterin required
contents and upload clients basic info into the monitor. This process will give
your client a sense of commitment to return to the partner for further purchase.
(This product will be available to partners 4th quarter ’24.)
During this time, the
dealership can loin to te portal an vie stats o te lient an a reach
out to our support department for any updates by telephone or email.
Credit Pro Max will also keep the dealership notified of any changes. Once the
clients credit has reached the optimum sore nee or te dealership inane te
dealership will be notified of te readiness o the file and may proceed to reach
out to their client to have the paperwork ready for the vehicle to purchase. This
will ensure a fast expedited process for the buyer in return. This will allow the
dealership to drastically scale, customer satisfaction, and future referrals.
Credit Pro Max will also collect reviews on behalf of ourselves and t ane te
otto one reit ro a ill also ollet revies on eal o te dealership
for further social proofing or brand.
Credit Pro Max system is ever changing based on up to the minute data and
changes the bureaus implement.